Privacy policy

Privacy Policy

This site is owned and operated by The Trustee for HSW Restaurant Unit Trust (ABN 41 362 801 547) trading as “Fellinis Trattoria” (referred to as “Fellinis Trattoria”, “Fellini’s Trattoria”, “Fellini’s”, “Fellinis”, “we”, “us” and “our”). Your privacy is of the utmost importance to us.

Our Privacy Policy outlines the ways in which we collect, use, disclose and protect any personal information that you provide to us. It serves as a communication of our commitment to protecting your personal information, but is not a contract between you and us.

Your consent

By using this site, you consent to the collection and use of your personal information by Fellini’s Trattoria in the manner set out in our Privacy Policy. By using our websites and our social media channels, posting comments about us in any forum, providing any personal information to us, making enquiries with us, visiting our precincts, venues and/or businesses, or booking with us, you confirm that you agree to and consent to the terms of this Privacy Policy and our collection and use of your personal information, to the extent that your consent is required by any applicable law.

What Is Personal Information?

“Personal information” is information or an opinion that is capable of reasonably identifying you, whether that information or opinion is true or not and whether the information or opinion is recorded in a material form or not.

How We Collect Or Generate Your Personal Information

Visiting our website
By visiting our websites, your computer or device may provide personal information and other information. This includes: information which is automatically provided by your browser to our servers; information recorded on our web servers about your interaction with our website and pages viewed; geolocation data if your device is geolocation enabled; information we capture or place on your computer or generate using cookies or other technologies on our website; and information you input into forms and fields on our website.

Information you provide
Your personal information will include information you provide (or later amend), whether: from correspondence with you; verbally to us over the phone or in person; by filling in any field or form on a website; by posting on any of our social media channels; by posting on any forum referencing us; by filling in any printed form we provide you; by e-mail; from documents you provide; and from updates to any information you provide from time to time.

This includes when you: register or subscribe for any service, make an enquiry whether in person, by phone, through our websites or otherwise; visit the reception of our head office; purchase tickets to any event we organise; send us your comments or suggestions; subscribe to any newsletter or other publication; and request sales and advertising information, including brochures.

If you do not provide us with your personal information, we may be unable to provide you with, for example, the information you require or make a booking on your behalf.

Video Surveillance
In order to provide a safe and secure environment for our patrons and employees, our venues are under constant video surveillance. Video footage is retained for 28 days unless required for an investigation in respect of, for example, a breach of security or suspected illegal or suspicious activities. Please note that retaining the video footage is a licensing requirement.

Information obtained from third parties
We may obtain personal information concerning you from third parties, including from: people making enquiries or bookings on your behalf, providers of any meetings or event services which are enquired about or booked with us, and people referencing you in posts on our social media channels.

What Types Of Personal Information Do We Process?

  • Information concerning you as an individual – e.g. name, age, gender, address, phone number, email, social networking details.

  • Electronic newsletters – Fellini’s Trattoria gathers the email addresses of users who voluntarily subscribe. Users may remove themselves by following the unsubscribe link in each newsletter.

  • Business-related information – business or organisation details, payment arrangements, your relationship with that organisation, and your work contact details.

  • Survey information – information collected from surveys we conduct.

  • Feedback & user generated content – reviews, comments or photos you submit.

  • Competition information – information collected in competitions or promotions.

  • Account, registration & loyalty information – membership or loyalty program details.

  • Correspondence – emails, messages and communications between you and us.

  • Social media – posts, comments and photos related to us.

  • Website usage information – browsing, forms, registrations and posts on our websites.

  • Cookies & statistical information – collected to improve online services, unless you opt out.

 

 

 

WHAT DO WE USE YOUR PERSONAL INFORMATION FOR?

We may use your personal information to:

  • Operate and improve our websites.

  • Provide information and respond to enquiries.

  • Enable bookings, redemptions, and manage contracts.

  • Process and collect payments.

  • Communicate with you regarding services, issues or feedback.

  • Keep internal records.

  • Analyse and improve our business, run surveys, promotions, competitions, and training.

  • Conduct direct marketing (with your consent).

  • Use user-generated content for marketing purposes.

  • Fulfil any purpose for which you have consented.

 

Direct Marketing

We will not use or disclose your personal information for direct marketing unless you have provided consent. Where you consent, we may send you marketing messages, adverts and promotions relating to services we provide.

You can opt-out at any time by following the unsubscribe instructions in our email communications or by emailing us at contact@fellinistrattoria.com.au with “unsubscribe” in the subject line.

 

Disclosure Of Your Personal Information

We may disclose your personal information to:

  • Employees and related bodies corporate.

  • Third-party suppliers/service providers (e.g. IT, data analytics, marketing, event suppliers).

  • Professional advisers (lawyers, accountants).

  • Payment operators.

  • Event partners, sponsors or promoters.

  • Potential business partners or acquirers.

  • Government agencies or regulators where required by law.

All third parties are required to protect your information in accordance with Australian privacy laws.

 

Security

Fellini’s Trattoria operates secure data networks protected by industry-standard systems. Personal information is stored with reasonable safeguards including access controls, encryption and firewalls.

Third Party Links

Our websites may contain links to external websites. These are not governed by this Privacy Policy and we are not responsible for their content or practices.

Data Retention

We retain your personal information for as long as reasonably necessary for the purposes outlined, or as required by law.

WHAT LAWS WE COMPLY WITH

Privacy laws

We process your personal information in accordance with the following privacy law(s): the Australian Privacy Principles contained in the Privacy Act, 1988 which regulates the handling of personal information about individuals. This includes the collection, use, storage and disclosure of personal information. Our regulator is the Office of the Australian Information Commissioner (OAIC) (http://www.oaic.gov.au/).

Other laws

We also comply generally with the laws of Australia in relation to the processing of your personal information, and not any other laws.

Access, Corrections & Complaints

To access or correct your personal information, please contact us using the details below. We will respond within a reasonable timeframe.

If you wish to lodge a privacy complaint, contact us first so we can investigate. If unresolved, you may contact the OAIC.

Contacting Us

If you have questions about this Privacy Policy or how we process your personal information, please contact us:

Fellini’s Trattoria
PO Box 2010
Fortitude Valley BC Q 4006
Email: contact@fellinistrattoria.com
Phone: 07 3188 9090
Website: https://www.fellinistrattoria.com.au/

Changes To This Privacy Policy

We may change this Privacy Policy at any time and from time to time without notice to you, including by publishing a new version on our websites. You should check this Privacy Policy for updates each time you visit our websites to be sure that you are aware of any changes. You should check the top of the document to see the latest version in force. Any change will be prospective only, and we will not make any changes that have retroactive effect unless legally required to do so.

Applicable Law And Disputes

This Policy is subject to the law of Australia. You may obtain further information regarding privacy issues in Australia by visiting the Australian Information Commissioner’s website at http://www.oaic.gov.au/.